IT/ITES Domain
For an ITES based data/records management organization
Guided Business to attain 100% growth in topline YOY over the 5 financial years including Profit center responsibility of maintaining the bottomline, Customer interface management, Technology back-end project management. Strategic Planning, Transformational change, Business Development with Sales-Account Management leadership, Corporate Financial management and New Business line start-up. Management Control Systems with implementation of the Balanced Scorecard for Business reviews. Implemented the Customer Satisfaction Indicator and Business Review toward developing clients in potential vertical segments. Interaction level included Fortune 500 & BS 1000 clients, integrated and customized services to their specifications to develop strategic relationships while ensuring complex technology transitions. Developed Quality Process – Six Sigma and Migration into a new software platform. Ensured that the Business Unit was audit compliant to MNC Banking/FI standards including BS and SOX. Technical Operations covering implementation of Networking using 3G for Offsite and LAN connectivity with TCP/IP for Software covering O’Neil, Oracle DB, Tally, MS Office suite Technology back-end project management.
For an ITES e-learning organization of over 700 employees
Company topline had grown fourfold during the engagement period. Business Unit and Profit center development included Strategizing, benchmarking, budgetary systems and management of capital resources, ensuring operational efficiency, complying with legal and contractual obligations of Customer interface management. Developed e-learning solutions for Private sector Corporates, Public Sector and Govt. Developed project management systems and Business Development processes. Initialized and developed the creation of an all India database of customers with a telemarketing cell in Mumbai. Techno-commercial development and deployment of learning systems for corporate applications using VSAT, customized course administration, synchronous learning interface, evaluation/feedback platform, group interaction to learning resource center, Adaptive Testing Systems and Content Development Systems using frontend technologies of HTML,XML. Middleware of Java Applets, Servlets, JSP, Javabeans, EJB and Backend of Oracle, MSSQL, MySQL. Implemented the Customer Satisfaction Indicator and Business Review process for Corporate Accounts. Developed and rolled out training to the entire Sales Force. Developed the Sales presentation kit for effective customer communication. Involved in implementation and award of the ISO 9001 standard.
For a startup:
Engagement commenced on a consulting basis and later included Directing – Technical Operations covering implementation of Networking using 3G for Offsite and LAN connectivity to manage a wireless network client including functionality in systems to Enable/Disable automatic wireless network configuration, Set up 802.1x authentication, Connecting to an available wireless network, Manual addition of a wireless network to the Preferred Networks list, Finding of a public wireless network location, Changing the order of wireless networks in the Preferred Networks list, Removal of a wireless network from the Preferred Networks list for Software covering Ramco ERP, Tally, Producteev, Greytip, MS Office suite. SOP development and training roll-outs, Equipment Purchasing/commissioning, Run-in for commercial production, 3PL appointments, Vendor development and tracking, COGM and Margin improvement, Production ramp-up, Packaging development, Formulation management, Productivity improvement, Core Values development and Team motivation.
For an IT management organization with Tier III Data Centre
Engagement included responsibility as Director of their Infrastructure Company. Leadership role in Tier III Data Centre plus Custom Software Development, Web Application Development, System Enhancement and Maintenance, Application Testing, Migration, Product Development, Mobile Application Development and Business Intelligence Process with Integrated Solutions like Search Engine Optimization (SEO) & Search Engine Marketing (SEM), Technology and Outsource Services towards excellence in their Business aspects and Functions including Strategic Planning, Board Interaction, Operations, Marketing, Finance & Accounts, Audit Compliance, Certification, PPC, Purchase, Stores, Product Development, Sales, Installation & Commissioning, Client Management, Logistics and After Market Services.
For a Global leader using state-of-the-art IT
Gap analysis and process re-engineering for Business Development with Electronic reporting suite development of Profile cards, Weekly planner, Major prospect report, Commitment monitor, Weekly sales report, Sales leadership model, Stage goals and activity development program. Managed the process of customer automation and Telemarketing across the country with major focus on the metros using the SPS and TSM software packages operating in a DOS environment. Deployed the SPS software Networking using 2G for Offsite and LAN connectivity with modems programmed with Btrieve in over 200 customer locations for track & trace, AWB preparation, report generation and messaging. Ensured External Billing and Transport collect billing in conjunction with the Global Billing system in an Informix environment.
For an IT Security UK based Company
Advisory services/reports and India Entry Strategy Plans including Market Study, Competitor analysis, Business Development Strategy, P&L and Investment projections.